Frequently Asked Questions

  • We provide professional hardware repair, device upgrades, and preventative maintenance for business laptops, desktops, tablets and phones. We focus on reducing downtime and extending equipment lifespan through diagnostics component replacement, performance upgrades and scheduled maintenance.

  • Getting started is simple. Contact us to schedule a consultation or device assessment. We’ll review your needs, provide a clear quote or maintenance plan recommendation, and schedule service at a time that works for your business.

  • This comes free with any repair. Through out BasicTech Lab, we offer hands-on learning experiences for individuals who want to understand how hardware repairs are performed. Participants can observe real repairs, learn diagnostic fundamentals, and gain insight into professional repair techniques in a structured guided environment.

  • BasicTech focuses exclusively on hardware repair and preventative device maintenance, allowing us to deliver specialized hands-on expertise without the overhead of a full IT provider. We prioritize fast turnaround, transparent pricing, and proactive service that helps businesses reduce downtime and extend the life of their equipment.

  • You can contact us by phone (937-838-5165) or email (thebasictech2@gmail.com) to schedule a consultation, request a quote, or book a service visit. We respond promptly and will coordinate a time that works best for your business.

  • We offer transparent, per-device repair pricing as well as a monthly maintenance plan for businesses that prefer ongoing support. All services are quoted upfront before work begins, with parts billed separately and no hidden fees.

  • Working with BasicTech is straightforward, professional and efficient. We communicate clearly and often, provide upfront pricing, and focus on resolving hardware issues quickly so your team can stay productive with minimal disruption.